Advanced Reporting Course – Verint WFO

Course code 28-49
Level 6 Advanced
Duration 1 day
Class size 6

This course is intended for users responsible for advanced reporting such as those who may need to create and maintain custom reports.

Lesson 1: The Ad Hoc Reports Interface
• V15 reporting overview
• Roles and privileges for reporting
• Accessing Ad Hoc Reports.
• Navigating to Ad Hoc Reports
• The Ad Hoc Reports Screen
• Overview of the Ad Hoc data models
• Accessing Report Builder
• Overview of report builder
• Exercise 1: Viewing and verifying data models.

Lesson 2: Datasets and basic filtering
• Introduction to Data Sets
• Choosing report data
• Setting initial filters
• Creating prompts
• Specifying Qualifiers
• Setting background filters
• Configuring parameters and completing the dataset
• Exercise 2: Building a data set

Lesson 3: Basic Data Tables
• Inserting a Table
• Running a report
• Exercise 3: Building a Basic Table

Lesson 4: Advanced filters
• Introducing cascading parameters
• Working with lists in filters
• Creating a filter dataset
• Configuring cascading parameters
• Exercise 4: Setting up an advanced filter.
• Manually configuring filter lists
• Exercise 5: Setting up a manual list.

Lesson 5: Advanced Data Presentation
• Introducing Pivots and Matrix reports
• Exercise 6: Building a matrix report
• Grouping results
• Resizing columns
• Working with calculations
• Exercise 7: Adding a calculated field.
• Formatting numbers
• Creating charts.
• Exercise 8: Creating a chart
• Graphical Indicators and Gauges
• Exercise 9: Adding Graphical indicators to a table

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What our students say about this course

28-49 Advanced
28-49 Advanced

Advanced Reporting Course - Verint WFO

“The course was very structured and easy to follow with Jim's support”

28-49 Advanced

Advanced Reporting Course - Verint WFO

“The trainer is good but the summary of the training is not logical. We saw the reports before to see how to create a form in Verint. The theory is complicated but with the practice it is more easy.”

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