Skip to main content

Avaya Advanced ACD & Vector Design Course

Course code 30-20
Level 6 Advanced
Duration 1 day
Class size 6

This course is targeted towards individuals who are or will be responsible for administering Avaya CM contact center advanced features and functions.

Upon successful completion of this course the student will be able to:
• Understand and administer backup routing functionality
• Make ACD Call Flow changes when necessary for business requirements
• Understand and utilise reserve agents
• Perform Agent/Supervisor operations
• Utilise Vectors and Variables

Add this course to your curriculum.

Download a PDF version of these course details (322 KB)

Can't find what you are looking for?

Can we help you?


Related courses

30-00 Administrator

Avaya System Administration

1 day
Class size 6

This course is targeted towards individuals who are or will be responsible for administering Avaya Communication Manager.

30-30 Advanced

Avaya Advanced System Administration Course

1 day
Class size 6

This course is designed to educate administrators in Advanced CM Administration features and functions.

39-10 Supervisor / Superuser

Avaya Equinox Client

1 day
Class size 8

Designated people to become Internal Training Contacts on all features and functions of Avaya Equinox Client.

40-10 End User

Avaya J169 Handset

Self paced

This short course is designed for individuals who will be using the Avaya J169 Series Handset and provides training on the main features and functions of the handset.


What our students say about this course

30-20 Advanced

Avaya Advanced ACD & Vector Design Course

“Was really useful , learned a lot”

30-20 Advanced

Avaya Advanced ACD & Vector Design Course

“Good that it can be tailored to fit the needs of the customer”

Have some feedback on our courses? Share your thoughts

Share


Ready to chat?

Contact us to find out how Sabio Solutions can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]