This course is designed to educate administrators in Advanced CM Administration features and functions.
Based on the configuration of your system, administrators can choose to study some, or all of the following modules:
• System architecture
• Trunk groups
• Dial plan
• Night service options
• Hunt groups
World Class Routing
• Class of restriction (COR)
• Toll analysis table
• ARS/AAR analysis
• Digit conversion tables
• Route patterns
Reporting and Security
• Measurement of traffic and performance
• Trace commands
• New Logins
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This course is targeted towards individuals who are or will be responsible for administering Avaya Communication Manager.
This course is targeted towards individuals who are or will be responsible for administering Avaya CM contact center advanced features and functions.
Designated people to become Internal Training Contacts on all features and functions of Avaya Equinox Client.
This short course is designed for individuals who will be using the Avaya J169 Series Handset and provides training on the main features and functions of the handset.
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