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Avaya Contact Center Select (ACCS) Administration Course

Course code 34-11
Level 3 Administrator
Duration 2 days
Class size 6

This course is targeted towards individuals responsible for administering Avaya Contact Centre Select features and functions.

• Lesson 1 – Solution Overview
• Lesson 2 – Login to ACCS
• Lesson 3 – CDN Route Point Configuration
• Lesson 4 – Activity Codes
• Lesson 5 – Call Presentation Classes
• Lesson 6 – Threshold Classes
• Lesson 7 – Skill Set Configuration
• Lesson 8 – Agents & Supervisors
• Lesson 9 – Assignments
• Lesson 10 – Access & Partitions Management
• Lesson 11 – Prompt Management
• Lesson 12 – Orchestration Designer
• Lesson 13 – Introduction to Scripting
• Lesson 14 – Real-time Reporting
• Lesson 15 – Historical Reporting
• Lesson 16 – Outbound (if applicable)
• Lesson 17 – Email (if applicable)
• Lesson 18 – Web Communication (if applicable)

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What our students say about this course

34-11 Administrator
34-11 Administrator
34-11 Administrator

Avaya Contact Center Select (ACCS) Administration Course

“Sarah was brilliant, very informative and explained everything very well”

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