Skip to main content

Avaya Contact Center Select (ACCS) Administration Course

Course code 34-11
Level 3 Administrator
Duration 2 days
Class size 6

This course is targeted towards individuals responsible for administering Avaya Contact Centre Select features and functions.

• Lesson 1 – Solution Overview
• Lesson 2 – Login to ACCS
• Lesson 3 – CDN Route Point Configuration
• Lesson 4 – Activity Codes
• Lesson 5 – Call Presentation Classes
• Lesson 6 – Threshold Classes
• Lesson 7 – Skill Set Configuration
• Lesson 8 – Agents & Supervisors
• Lesson 9 – Assignments
• Lesson 10 – Access & Partitions Management
• Lesson 11 – Prompt Management
• Lesson 12 – Orchestration Designer
• Lesson 13 – Introduction to Scripting
• Lesson 14 – Real-time Reporting
• Lesson 15 – Historical Reporting
• Lesson 16 – Outbound (if applicable)
• Lesson 17 – Email (if applicable)
• Lesson 18 – Web Communication (if applicable)

Add this course to your curriculum.

Download a PDF version of these course details (325 KB)

Can't find what you are looking for?

Can we help you?


What our students say about this course

34-11 Administrator
34-11 Administrator
34-11 Administrator

Avaya Contact Center Select (ACCS) Administration Course

“Sarah was brilliant, very informative and explained everything very well”

Have some feedback on our courses? Share your thoughts

Share

Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

Speak to an expert

If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

Can I help?