This course is targeted towards individuals responsible for administering Avaya Contact Centre Select features and functions
- Lesson 1 – Solution Overview
- Lesson 2 – Login to ACCS
- Lesson 3 – CDN Route Point Configuration
- Lesson 4 – Activity Codes
- Lesson 5 – Call Presentation Classes
- Lesson 6 – Threshold Classes
- Lesson 7 – Skill Set Configuration
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Download a PDF version of these course details (325 KB)
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