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Avaya Contact Center Select (ACCS) Supervisor Course

Course code 34-12
Level 2 Supervisor / Superuser
Duration 2 days
Class size 6

This course is targeted towards individuals responsible for administering Avaya Contact Centre Select features and functions

  • Lesson 1 – Solution Overview
  • Lesson 2 – Login to ACCS
  • Lesson 3 – CDN Route Point Configuration
  • Lesson 4 – Activity Codes
  • Lesson 5 – Call Presentation Classes
  • Lesson 6 – Threshold Classes
  • Lesson 7 – Skill Set Configuration

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