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Avaya Equinox Attendant Essentials Train the Trainer

Course code 39-20
Level 2 Supervisor / Superuser
Duration 1 day
Class size 6

Avaya Equinox® Attendant is a SIP-based application designed to meet the communications requirements of front-desk personal and call receptionists whose responsibility in

Agenda

  • Lesson 1 Avaya Attendant Introduction
    o Avaya Equinox Attendant Overview
    o Logging on
    o User Interface Walkthrough
  •  Lesson 2 Navigation
    o Understanding the Attendant Icons
    o Shortcuts
  • Lesson 3 Setting up Avaya Equinox Attendant
    o Set up checklist
    o Launching Equinox attendant
    o Configuring phone services
    o Configuring audio modes
    o setting up the language
    o Set the presence status
  • Lesson 4 Managing Attendants
    o Adding attendants
    o Modifying and Attendant
    o Deleting an Attendant
  • Lesson 5 Managing Topics
  • Lesson 6 Presence and Instant Messaging
  • Lesson 7 Operations
    o Attendant operations
    o Managing contacts
    o Speed dialling
    o Making and Managing calls
    o Favourite and suggested users

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