Skip to main content

Avaya IP Office Soft Console Training

Course code 32-12
Level 2 Supervisor / Superuser
Duration 1 day
Class size 8

This course is designed to fully train students with all functions and features provided by the Avaya IP Office Soft Console.

Lesson 1 – IP Office SoftConsole
• Logging In
• The Main Window
• Compact View
• Viewing the Call History
• BLF Panel
• Call Details Panel
• The Status Bar
• The Main Menu Bar
• Keyboard Mapping Tab

Lesson 2 – Directory
• Editing Directory Entry Properties
• The Local Directory

Lesson 3 – Call Handling
• Answering a Call
• Making a Call
• Using the Dial Pad
• Unsupervised Transfers
• Supervised Transfers
• Re-Attempt Transfer
• Transfer a Call to Voicemail
• Using Hold
• Parking a Call
• Collecting a Parked Call
• Adding Call Tag Text
• Intrude
• Collecting Your Voicemail Messages

Add this course to your curriculum.

Download a PDF version of these course details (456 KB)

Can't find what you are looking for?

Can we help you?


Related courses

39-10 Supervisor / Superuser

Avaya Equinox Client

1 day
Class size 8

Designated people to become Internal Training Contacts on all features and functions of Avaya Equinox Client.

40-10 End User

Avaya J169 Handset

Self paced

This short course is designed for individuals who will be using the Avaya J169 Series Handset and provides training on the main features and functions of the handset.


Have some feedback on our courses? Share your thoughts

Share


Ready to chat?

Contact us to find out how Sabio Solutions can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]