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Avaya IP Office Soft Console Training

Course code 32-12
Level 2 Supervisor / Superuser
Duration 1 day
Class size 8

This course is designed to fully train students with all functions and features provided by the Avaya IP Office Soft Console.

Lesson 1 – IP Office SoftConsole
• Logging In
• The Main Window
• Compact View
• Viewing the Call History
• BLF Panel
• Call Details Panel
• The Status Bar
• The Main Menu Bar
• Keyboard Mapping Tab

Lesson 2 – Directory
• Editing Directory Entry Properties
• The Local Directory

Lesson 3 – Call Handling
• Answering a Call
• Making a Call
• Using the Dial Pad
• Unsupervised Transfers
• Supervised Transfers
• Re-Attempt Transfer
• Transfer a Call to Voicemail
• Using Hold
• Parking a Call
• Collecting a Parked Call
• Adding Call Tag Text
• Intrude
• Collecting Your Voicemail Messages

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