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Avaya J169 Handset

Course code 40-10
Level 1 End User
Self paced

This short course is designed for individuals who will be using the Avaya J169 Series Handset and provides training on the main features and functions of the handset.

Lesson 1: Introduction

Lesson 2: Logging In and Logging Out

Lesson 3: Making Calls

Lesson 4: Answering Calls

Lesson 5: Call Handling (Transfer, Holding, Call Pickup and Muting a Call)

Lesson 6: Contacts Directory and Call Log History

Lesson 7: Conference Calls

Lesson 8: The Avaya Menu

Lesson 9: Redirecting Calls

Lesson 10: Voicemail

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