This short course is designed for individuals who will be using the Avaya J169 Series Handset and provides training on the main features and functions of the handset.
Lesson 1: Introduction
Lesson 2: Logging In and Logging Out
Lesson 3: Making Calls
Lesson 4: Answering Calls
Lesson 5: Call Handling (Transfer, Holding, Call Pickup and Muting a Call)
Lesson 6: Contacts Directory and Call Log History
Lesson 7: Conference Calls
Lesson 8: The Avaya Menu
Lesson 9: Redirecting Calls
Lesson 10: Voicemail
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