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Avaya one-X Attendant

Course code 38-11
Level 1 End User
Duration 1 day
Class size 6

This course is designed to fully train students with the functionality and features provided by the Avaya one-X Attendant.

• Main Dialog
• Menus and Commands
• Icons and Functions of the Toolbar
• Layout of the Operator Dialog
• Working with the Application
o Working with the PC Keyboard
o Shortcuts
o Hotkeys
• Making, Holding and Retrieving Calls
• Taking a Break
• Using Help
• Switching Calls

• Applications
o Calendar Functions
o History
o Busy Display
o Call List
o Telephone Book
o VIP View
• Work Profiles
• Editing Users

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