Skip to main content

Avaya one-X Attendant

Course code 38-11
Level 1 End User
Duration 1 day
Class size 6

This course is designed to fully train students with the functionality and features provided by the Avaya one-X Attendant.

• Main Dialog
• Menus and Commands
• Icons and Functions of the Toolbar
• Layout of the Operator Dialog
• Working with the Application
o Working with the PC Keyboard
o Shortcuts
o Hotkeys
• Making, Holding and Retrieving Calls
• Taking a Break
• Using Help
• Switching Calls

• Applications
o Calendar Functions
o History
o Busy Display
o Call List
o Telephone Book
o VIP View
• Work Profiles
• Editing Users

Add this course to your curriculum.

Download a PDF version of these course details (402 KB)

Can't find what you are looking for?

Can we help you?

Have some feedback on our courses? Share your thoughts


Ready to chat?

Contact us to find out how Sabio Solutions can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]
Can I help?