This course provides training on the tasks required to administer the Sabio Callback Solution.
Lesson 1 :
• An overview of the Call Back architecture in place
• Be able to access Call Back
• Agent Behaviour (in relation to Call Back calls)
• How to complete General Application Management
• How to place test calls into Call Back
• Administration / Creation of a Call Back
• Client Specific Call Back configuration
• Callback Configuration
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Download a PDF version of these course details (323 KB)
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