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Call Back Administration

Course code 60-11
Level 3 Administrator
Duration 1 day
Class size 6

This course provides training on the tasks required to administer the Sabio Callback Solution.

Lesson 1 :
• An overview of the Call Back architecture in place
• Be able to access Call Back
• Agent Behaviour (in relation to Call Back calls)
• How to complete General Application Management
• How to place test calls into Call Back

Lesson 2:
• Administration / Creation of a Call Back
• Client Specific Call Back configuration
• Callback Configuration

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