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Coaching Essentials

Course code 12-17
Level 3 Administrator
Duration 0.5 day
Class size 6

This course is targeted towards individuals who are or will be responsible for management of training within your organisation.

Lesson 1 Coaching Overview

  • What is coaching?
  • Managers View
  • Agents View
  • Coaching Workflow

Lesson 2 Coaching Administration

  • Logging on to the Workforce Optimization Suite
  • Coaching Privileges
  • Coaching Session Types
  • Coaching Results
  • Coaching Topics
  • Adding Attachments to Coaching Topics
  • Adding File or URL Attachments
  • Adding KPI Attachments
  • Selecting KPI Attachments
  • Adding Lesson Assignment Attachments
  • Selecting Lesson Attachments
  • Coaching Alert Rules

Lesson 3 Scheduling Coaching sessions in the Client application

  • Viewing Learning and Coaching assignments
  • Coaching session states
  • Create breaks
  • Update and optimize
  • Editing and deleting sessions

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What our students say about this course

12-17 Administrator

Coaching Essentials

“Very informative and a great overview of the system.”

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