Customer Feedback Administration Essentials – Avaya

Course code 02-10
Level 6 Advanced
Duration 1 day
Class size 6

This course is targeted towards individuals responsible for creation and management of surveys and the administration of the customer feedback application.

• Lesson 1: What is customer feedback?
• Lesson 2: Customer feedback administration
• Defining survey transfer settings
• Configuring survey language files
• Lesson3: Survey Builder
• Lesson 4: Feedback Goals
• Lesson 5: Survey Management
• Lesson 6: Alert Management
• Lesson 7: Web Survey Integration (Optional)

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