This course is targeted towards individuals responsible for creation and management of surveys and the administration of the customer feedback application.
• Lesson 1: What is customer feedback?
• Lesson 2: Customer feedback administration
• Defining survey transfer settings
• Configuring survey language files
• Lesson3: Survey Builder
• Lesson 4: Feedback Goals
• Lesson 5: Survey Management
• Lesson 6: Alert Management
• Lesson 7: Web Survey Integration (Optional)
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This course is targeted towards Supervisors, Team Leaders, Managers, Planners, Schedulers and Administrators of the system.
This course is targeted towards individuals responsible for monitoring and reviewing Voice of Customer, Survey Responses.
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring and reviewing agent calls.
This course is intended for users responsible for advanced reporting such as those who may need to create and maintain custom reports.