This course is targeted towards individuals responsible for creation and management of surveys and the administration of the customer feedback application.
• Lesson 1: What is customer feedback?
• Lesson 2: Customer feedback administration
• Defining survey transfer settings
• Configuring survey language files
• Lesson3: Survey Builder
• Lesson 4: Feedback Goals
• Lesson 5: Survey Management
• Lesson 6: Alert Management
• Lesson 7: Web Survey Integration (Optional)
Add this course to your curriculum.
Download a PDF version of these course details (323 KB)
Can't find what you are looking for?
Can we help you?
This course is targeted towards Supervisors, Team Leaders, Managers, Planners, Schedulers and Administrators of the system.
This course is targeted towards individuals responsible for monitoring and reviewing Voice of Customer, Survey Responses.
This course is intended for users responsible for advanced reporting such as those who may need to create and maintain custom reports.
What our students say about this course
“this course in particular is extensive so a longer training would allow more training exercises.”
“great and relevant practicals”