This course is targeted towards Supervisors, Team Leaders, Managers, Planners, Schedulers and Administrators of the system.
Lesson 1: Getting Started
- System Access
- Basic Navigation
- Setting Preferences
- Getting Help
- Managing Alerts and Messages
- Dashboards and Widgets
- Selection Panes, Search and Employee Quickview Features
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This course is targeted towards individuals responsible for creation and management of surveys and the administration of the customer feedback application.
This course is targeted towards individuals responsible for monitoring and reviewing Voice of Customer, Survey Responses.
This course is targeted towards application administrators of any V15 system licensed for the Interactions and analytics application.
This course is intended for users who are responsible for designing and creating evaluations and assessments for the organisation as per the business goals.
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring, evaluating and reviewing agent calls.
This course is aimed specifically at team leaders who are responsible for monitoring, evaluating and reviewing agent calls along with providing coaching.
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring and reviewing agent calls.
This course is designed to provide a comprehensive introduction to building and administering powerful scorecards and will train students of creating new source measures,
This course is targeted towards individuals using the Performance Management application in order to monitor or track employee or organisational performance and trends.
This course is targeted towards individuals who are or will be responsible for management and the provision of feedback and coaching as part of the employee evaluation an
This course is targeted at individuals responsible for technical aspects of Telephony and Workforce Optimisation for your organisation and administer recording.
This course is intended for Speech Analysts and those who will use Speech Analytics to support Quality Monitoring processes.
What our students say about this course
“Course was good - especially for new users to Verint. I would say existing users like ourselves there was no core difference from 11.1 outside of aesthetics so quite easy to follow”
“Nice concise overview of Verint”
“I feel this is course would be beneficial for colleagues who have not previously had the full training, but not an essential course before being able to attend the next lessons.”
“Very informative and well explained by Davie.”
“The Trainer was excellent, the course well paced and informative.”
“The trainer is really friendly, at ease and copes very well with timing and all other necessities from the trainees”
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