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Interactions Administration Essentials – Avaya

Course code 10-10
Level 3 Administrator
Duration 1 day
Class size 6

This course is targeted towards application administrators of any V15 system licensed for the Interactions and analytics application.

Lesson 1: Introduction and the interactions analytics workflow
Lesson 2:Configuring Interactions and analytics users
Lesson 3: Audit trails
Lesson 4: Flag Manager
Lesson 5: Caption Editor
Lesson 6: Custom and conditional custom data
Lesson 7: Shared Inboxes
Lesson 8: Assignment Manager
Lesson 9: Configuring interactions report access
Lesson 10: Project Rules Manager (Optional for systems with Speech Analytics)

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