This course is targeted towards application administrators of any V15 system licensed for the Interactions and analytics application.
Lesson 1: Introduction and the interactions analytics workflow
Lesson 2:Configuring Interactions and analytics users
Lesson 3: Audit trails
Lesson 4: Flag Manager
Lesson 5: Caption Editor
Lesson 6: Custom and conditional custom data
Lesson 7: Shared Inboxes
Lesson 8: Assignment Manager
Lesson 9: Configuring interactions report access
Lesson 10: Project Rules Manager (Optional for systems with Speech Analytics)
Add this course to your curriculum.
Download a PDF version of these course details (323 KB)
Can't find what you are looking for?
Can we help you?
This course is intended for users who are responsible for designing and creating evaluations and assessments for the organisation as per the business goals.
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring, evaluating and reviewing agent calls.
Speak to an expert
If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.