This course is targeted towards application administrators of any V15 system licensed for the Interactions and analytics application.
Lesson 1: Introduction and the interactions analytics workflow
Lesson 2:Configuring Interactions and analytics users
Lesson 3: Audit trails
Lesson 4: Flag Manager
Lesson 5: Caption Editor
Lesson 6: Custom and conditional custom data
Lesson 7: Shared Inboxes
Lesson 8: Assignment Manager
Lesson 9: Configuring interactions report access
Lesson 10: Project Rules Manager (Optional for systems with Speech Analytics)
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This course is intended for users who are responsible for designing and creating evaluations and assessments for the organisation as per the business goals.
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring, evaluating and reviewing agent calls.