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Interactions Administration Essentials – Verint WFO

Course code 10-10
Level 3 Administrator
Duration 1.5 days
Class size 6

This course is targeted towards application administrators of any V15 system licensed for the Interactions and analytics application.

Lesson 1: Introduction and the interactions analytics workflow
Lesson 2:Configuring Interactions and analytics users
Lesson 3: Audit trails
Lesson 4:Flag Manager
Lesson 5: Caption Editor
Lesson 6: Custom and conditional custom data
Lesson 7: Shared Inboxes
Lesson 8: Assignment Manager
Lesson 9: Configuring interactions report access
Lesson 10: Project Rules Manager (Optional for systems with Speech Analytics)

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What our students say about this course

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“I thought the content of the training was great and the trainers knowledge was extensive. I did think that the course got a little heavy for me at points.”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“New useful tools added to software.”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“For me it was a refreshment of all the information that we had this training.”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“This training course is more adapted to persons having already practice in real life - It will be helpful for me to have more time for excercises 50%”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“Printed hand outs would be handy so we could add notes as we go along.”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“makes more clear to our daily job”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“it's better as yesterday, more that what i do in the job. it's helpful. I missing a handout or the presentation that i can make notes for me.”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“Very informative. A lot learnt today.”

10-10 Administrator

Interactions Administration Essentials - Verint WFO

“it's better as yesterday, more that what i do in the job. it's helpful. I missing a handout or the presentation that i can make notes for me.”

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