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Interactions Form Designer Essentials – Verint WFO

Course code 10-11
Level 3 Administrator
Duration 1.5 days
Class size 6

This course is intended for users who are responsible for designing and creating evaluations and assessments for the organisation as per the business goals.

Lesson 1: Introducing form designer

Lesson 2: Getting started on a new form

Lesson 3: General form properties

Lesson 4: Constructing the header
• The role of the header
• Working with shared data

Lesson 5: Constructing the footer
• Footer overview
• Rating scales and status fields

Lesson 6: Constructing the body of the form
• Working with sections & categories
• Defining questions

Lesson 7: Form scoring

Lesson 8: Adding rules
• Rules overview
• Scoring rules
• Visibility rules

Lesson 9: Finalising and managing forms
• Understanding form status
• Form management
• Calibration overview

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What our students say about this course

10-11 Administrator

Interactions Form Designer Essentials - Verint WFO

“I would have liked ,more visuals of what I was aiming to produce. This suits my learning style. Comprehensive course, very useful.”

10-11 Administrator

Interactions Form Designer Essentials - Verint WFO

“a handout before training would be helpful to make personal notes to use when we go live and test”

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