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WFM Intraday Management Essentials

Course code 21-15
Level 2 Supervisor / Superuser
Duration 0.5 day
Class size 6

The course is targeted at individuals responsible for managing real time aspects of the schedule, including adherence, re-forecasting, intraday performance viewing.

Lesson 1: Pulse
• Navigating the Pulse Screen
• Creating Views
• Viewing Performance Information
• Trends and Reforecasting
• Adding Pulse Notes

Lesson 2: Schedule Adherence
• Quick View
• Adherence Tracking
• Authorising Exceptions
• Day Details

Lesson 3: Viewing Employee Schedules
• Viewing Rosters

Lesson 4: Alert Rules
• Organisation Alert Rules
• Campaign Alert Rules
• System Alert Rules
• Recommended Alert Rules

Lesson 5: Messages and Notifications
• Message Types
• Sending Messages
• Viewing Messages

Lesson 6: Reports
• Accessing Reports
• How to Run Reports
• Scheduling Reports
• Managing Reports
• Useful Reports

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What our students say about this course

21-15 Supervisor / Superuser

WFM Intraday Management Essentials

“clear and concise, more of a refresher but useful.”

21-15 Supervisor / Superuser

WFM Intraday Management Essentials

“Very clear and the trainer takes time to explain each step”

21-15 Supervisor / Superuser

WFM Intraday Management Essentials

“It's very clear. The trainer is taking time to explain clearly if someone doesn't understand what he means. Although he has an Scottish accent he is well-understood.”

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