The course is targeted at individuals responsible for managing real time aspects of the schedule, including adherence, re-forecasting, intraday performance viewing.
Lesson 1: Pulse
• Navigating the Pulse Screen
• Creating Views
• Viewing Performance Information
• Trends and Reforecasting
• Adding Pulse Notes
Lesson 2: Schedule Adherence
• Quick View
• Adherence Tracking
• Authorising Exceptions
• Day Details
Lesson 3: Viewing Employee Schedules
• Viewing Rosters
Lesson 4: Alert Rules
• Organisation Alert Rules
• Campaign Alert Rules
• System Alert Rules
• Recommended Alert Rules
Lesson 5: Messages and Notifications
• Message Types
• Sending Messages
• Viewing Messages
Lesson 6: Reports
• Accessing Reports
• How to Run Reports
• Scheduling Reports
• Managing Reports
• Useful Reports
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