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Intraday Management

Course code 21-15
Level 2 Supervisor / Superuser
Duration 0.5 day
Class size 6

The course is targeted at individuals responsible for managing real time aspects of the schedule, including adherence, re-forecasting, intraday performance viewing.

Lesson 1: Pulse
• Navigating the Pulse Screen
• Creating Views
• Viewing Performance Information
• Trends and Reforecasting
• Adding Pulse Notes

Lesson 2: Schedule Adherence
• Quick View
• Adherence Tracking
• Authorising Exceptions
• Day Details

Lesson 3: Viewing Employee Schedules
• Viewing Rosters

Lesson 4: Alert Rules
• Organisation Alert Rules
• Campaign Alert Rules
• System Alert Rules
• Recommended Alert Rules

Lesson 5: Messages and Notifications
• Message Types
• Sending Messages
• Viewing Messages

Lesson 6: Reports
• Accessing Reports
• How to Run Reports
• Scheduling Reports
• Managing Reports
• Useful Reports

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What our students say about this course

21-15 Supervisor / Superuser

Intraday Management

“very tricky but really satisfying once complete”

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