This course is targeted towards individuals using the Performance Management application in order to monitor or track employee or organisational performance and trends.
Lesson 1: Introduction to Scorecards
- Scorecards overview
- Who uses scorecards?
- Key scorecard components
Lesson 2: Exploring performance
- The employee widget
- The organisation widget
- The improvement opportunities widget
- The performance widget
Lesson 3: Performance overview workspace
- Performance Overview
- Performance trend chart
- Performance detail
Lesson 4: Comparing performance
- Compare performance charts
Add this course to your curriculum.
Download a PDF version of these course details (325 KB)
Can't find what you are looking for?
Can we help you?
Related courses
Foundation for Administrators Course – Verint WFO
This course is targeted towards Supervisors, Team Leaders, Managers, Planners, Schedulers and Administrators of the system.
Interactions Administration Essentials – Verint WFO
This course is targeted towards application administrators of any V15 system licensed for the Interactions and analytics application.
Interactions Team Leader Essentials – Verint WFO
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring, evaluating and reviewing agent calls.
Coaching and Interactions Team Leader Essentials – Verint WFO
This course is aimed specifically at team leaders who are responsible for monitoring, evaluating and reviewing agent calls along with providing coaching.
Interactions Team Leader Search and Replay only
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring and reviewing agent calls.
Performance Management Administration Essentials
This course is designed to provide a comprehensive introduction to building and administering powerful scorecards and will train students of creating new source measures,
Performance Management Coaching Essentials
This course is targeted towards individuals who are or will be responsible for management and the provision of feedback and coaching as part of the employee evaluation an
WFM Team Leader Essentials – Verint WFO
This course is aimed at users who will be training/supporting team leaders in the use of the WFM application for monitoring and managing a team of agents.
Advanced Reporting Course – Verint WFO
This course is intended for users responsible for advanced reporting such as those who may need to create and maintain custom reports.
Ready to chat?
Contact us to find out how Sabio Solutions can transform your customer experience.
Call us: +44(0)344 412 3000 Email: [email protected]