This course is targeted towards individuals using the Performance Management application in order to monitor or track employee or organisational performance and trends.
Lesson 1: Introduction to Scorecards
- Scorecards overview
- Who uses scorecards?
- Key scorecard components
Lesson 2: Exploring performance
- The employee widget
- The organisation widget
- The improvement opportunities widget
- The performance widget
Lesson 3: Performance overview workspace
- Performance Overview
- Performance trend chart
- Performance detail
Lesson 4: Comparing performance
- Compare performance charts
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This course is targeted towards Supervisors, Team Leaders, Managers, Planners, Schedulers and Administrators of the system.
This course is targeted towards application administrators of any V15 system licensed for the Interactions and analytics application.
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring, evaluating and reviewing agent calls.
This course is aimed specifically at team leaders who are responsible for monitoring, evaluating and reviewing agent calls along with providing coaching.
This course is aimed specifically at team leaders and trainers who are responsible for training users on monitoring and reviewing agent calls.
This course is designed to provide a comprehensive introduction to building and administering powerful scorecards and will train students of creating new source measures,
This course is targeted towards individuals who are or will be responsible for management and the provision of feedback and coaching as part of the employee evaluation an
This course is aimed at users who will be training/supporting team leaders in the use of the WFM application for monitoring and managing a team of agents.
This course is intended for users responsible for advanced reporting such as those who may need to create and maintain custom reports.
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