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Recorder Administration

Course code 13-10
Level 3 Administrator
Duration 1.5 days
Class size 6

This course is targeted at individuals responsible for technical aspects of Telephony and Workforce Optimisation for your organisation and administer recording.

Lesson 1: Introduction to the Recorder

  • What components make up the recording suite?
  • What technologies are using with WFO
  • What databases are used for v15.1 Recording
  • What infrastructure a Recorder needs to record media
  • Types of Recording TDM, IP, SIP and Screen

Lesson 2: Functional Features of Recorder

  • Status Summary
  • System Management
  • Operations
  • Alarms
  • General Setup

Lesson 3: Recording Management

  • Data-sources Types
  • Data-source member groups
  • Data-source Phones
  • Data-source Screens
  • Data-source Agents
  • User Profiles & Data-sources
  • Recording Rules
  • Recording Tagging

Lesson 4: Logging & Alarms

  • Information Collector
  • Log Viewer
  • Log Manger
  • Alarms
  • Event Viewer

Lesson 5: Troubleshooting

  • Tagging issues
  • Recording issues
  • QM Recording issues
  • QM Adapters

Lesson 6: Archiving

  • Archive Process
  • Archive Setup

Lesson 7: Pause & Resume

  • P&R Overview
  • P&R Admin Setup

Course Completion

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What our students say about this course

13-10 Administrator

Recorder Administration

“Dan is excellent at delivering training, this is the third course I have had with him and they have all been very well delivered, he is very knowledgeable and very patient.”

13-10 Administrator

Recorder Administration

“Dan is a great trainer and welcomes questions at every moment. Highly recommend him.”

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