This course is targeted at individuals responsible for technical aspects of Telephony and Workforce Optimisation for your organisation and administer recording.
Lesson 1: Introduction to the Recorder
- What components make up the recording suite?
- What technologies are using with WFO
- What databases are used for v15.1 Recording
- What infrastructure a Recorder needs to record media
- Types of Recording TDM, IP, SIP and Screen
Lesson 2: Functional Features of Recorder
- Status Summary
- System Management
- General Setup
Lesson 3: Recording Management
- Data-sources Types
- Data-source member groups
- Data-source Phones
- Data-source Screens
- Data-source Agents
- User Profiles & Data-sources
- Recording Rules
- Recording Tagging
Lesson 4: Logging & Alarms
- Information Collector
- Log Viewer
- Log Manger
- Event Viewer
Lesson 5: Troubleshooting
- Tagging issues
- Recording issues
- QM Recording issues
- QM Adapters
Lesson 6: Archiving
- Archive Process
- Archive Setup
Lesson 7: Pause & Resume
- P&R Overview
- P&R Admin Setup
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