The course is designed to fully train delegates with the functionality of Sabio TCTI who can then cascade training to contact centre agents.
- Lesson 1 – Login
- Lesson 2 – Softphone Toolbar
- Lesson 3 – Agent Status
- Lesson 4 – Making Calls
- Lesson 5 – Call Handling
- Lesson 6 – Dropping/Hanging up a call
- Lesson 7 – Transferring Calls
- Lesson 8 – Conferencing
- Lesson 9 – Updating UUI information prior to unsupervised transfer
- Lesson 10 – Manual Screen pop
- Lesson 11 – Agent Address Book
- Lesson 12 – Service Observe
- Lesson 13 – Call Work Codes
- Lesson 14 – Logout
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