This course is intended for Speech Analysts and those who will use Speech Analytics to support Quality Monitoring processes.
• Lesson 1: Introduction to Speech Analytics
• Lesson 1: Navigating Speech Analytics
• Lesson 3: Discovering Trends and Themes
• Lesson 4: Designing Categories
• Lesson 5: Analysing Categories
• Lesson 6: Analysing Context
• Lesson 7: Analysing Root Cause
• Lesson 8: Analysing Interactions
• Lesson 9: Generating and Exporting Speech Data
• Lesson 10: Speech Reporting and Analysis
• Lesson 11: Speech Intelligence and Quality Monitoring
• Lesson 12: Alerts and Dashboards Setting initial filters
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What our students say about this course
Speech Analytics Essentials - Verint WFO
“Don is an exceptional trainer. I learnt a huge amount despite already being very well-versed in Speech Analytics...”
Speech Analytics Essentials - Verint WFO
“Don is an exceptional trainer. I learnt a huge amount despite already being very well-versed in Speech Analytics, and over the two days we not only covered the whole course, but also identified a numb”
Speech Analytics Essentials - Verint WFO
“Very enlightening course. Don was helpful, patient and took time to check our learning.”
Speech Analytics Essentials - Verint WFO
“Simply excellent”
Speech Analytics Essentials - Verint WFO
“Don is great and nice. If there can have some materials with video of steps would be better.”
Speech Analytics Essentials - Verint WFO
“Really interesting course”
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