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Speech Analytics Essentials – Verint WFO

Course code 14-11
Level 6 Advanced
Duration 2 days
Class size 6

This course is intended for Speech Analysts and those who will use Speech Analytics to support Quality Monitoring processes.

• Lesson 1: Introduction to Speech Analytics
• Lesson 1: Navigating Speech Analytics
• Lesson 3: Discovering Trends and Themes
• Lesson 4: Designing Categories
• Lesson 5: Analysing Categories
• Lesson 6: Analysing Context
• Lesson 7: Analysing Root Cause
• Lesson 8: Analysing Interactions
• Lesson 9: Generating and Exporting Speech Data
• Lesson 10: Speech Reporting and Analysis
• Lesson 11: Speech Intelligence and Quality Monitoring
• Lesson 12: Alerts and Dashboards Setting initial filters

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What our students say about this course

14-11 Advanced

Speech Analytics Essentials - Verint WFO

“Very enlightening course. Don was helpful, patient and took time to check our learning.”

14-11 Advanced
14-11 Advanced

Speech Analytics Essentials - Verint WFO

“Don is great and nice. If there can have some materials with video of steps would be better.”

14-11 Advanced

Speech Analytics Essentials - Verint WFO

“Really interesting course”

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