Founded in 1998, Sweaty Betty has emerged as a global leader in women’s activewear, embodying empowerment and performance in each piece of its collection. Known for its innovative designs that blend fashion with function, the brand offers a diverse range of products — from leggings and sports bras to swimwear and accessories.
Servicing Customers in their Channel of Choice
Sweaty Betty had a Help Centre that wasn’t servicing customers in their channel of choice and an agent interface that didn’t give a full customer view, meaning extended handling times to resolve cases. As a brand that thrives on customer engagement, not having a single customer view was impacting customer experience.
With the absence of self-service there was an influx of customer inquiries daily. Responding to customers within their channel of choice, and within planned timescales, became a difficult task. Add to this mix a technology stack that was becoming obsolete, Sweaty Betty had to move quickly to a service that would transform their customer service.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
For 1/4, 1/3, and 1/2 width blocks, use a 435x270px image.
For 2/3, 3/4, and full-width blocks use a larger 540x335px image.
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