Asynchronous Messaging- Harjeet’s Journey

Harjeet’s journey represents the ‘happy path’, using asynchronous messaging as part of an idealised journey aligned with Sabio’s strategic vision for where DWP should aspire to be by 2028/2030, as originally identified in the 2023 Channel Strategy. It reflects the optimal scenario, showcasing the potential outcomes if all transformation initiatives are successfully implemented and adopted. Harjeet’s journey highlights the potential of a multi-intent, asynchronous experience.