Experience Benenden Health’s Transformative CX Journey with Sabio Group

Watch as we explore how Benenden Health revolutionised their customer service operations through their partnership with our experts at Sabio Group. This video case study showcases Benenden’s successful migration to Genesys Cloud supported by Sabio, demonstrating how cloud contact centre infrastructure can drive operational excellence and enhanced CX.

Hear firsthand from key stakeholders across Benenden Health’s customer service ecosystem:

• The Head of Digital Transformation shares strategic insights into their cloud migration journey
• The Resource and Capacity Planning Manager discusses operational improvements
• Contact Centre Managers and Advisors offer ground-level perspectives on daily impacts

Discover how Sabio’s expertise led to innovative solutions, including the implementation of the Sabio Time Off app – a groundbreaking tool designed to easily manage time off allowance in a busy contact centre, thus improving wellbeing and sentiment of agents.