Falck’s Cloud Revolution

Sabio fuels Falck’s Cloud odyssey with Genesys.

Faced with the need to evolve its it infrastructure, falck turned to Sabio Group for their expertise in Genesys technology.

Overview

Falck is a Danish multinational company with a prominent presence in the emergency and healthcare services sector.

Founded in 1906, and with a purpose to ‘advance sustainable healthcare to meet people’s changing needs’, Falck has evolved into a global leader in ambulance services, healthcare, and fire services, operating across more than 20 countries. The company is renowned for its commitment to providing fast and efficient emergency response and healthcare solutions.

The Challenge

Falck faced challenges in replacing its legacy contact centre platform with a global scalable solution due to deep integration with backend systems and custom functionality.

The Solution

Falck partnered with Sabio to migrate to Genesys Cloud, a solution that not only addressed Falck’s immediate needs but also aligned with their future growth plans.

The shift to Genesys Cloud was a significant undertaking, given Falck’s complexity, and specialised departmental functions. Sabio’s expertise enabled the migration of this intricate ecosystem into the cloud, a feat that was pivotal in maintaining operational integrity.

The Results

The collaboration between Falck and Sabio resulted in a streamlined, scalable, and optimised Genesys Cloud platform. The solution’s modular nature and flexibility – coupled with Sabio’s expertise – facilitated rapid global expansion and adaptation to diverse operational environments.