Sabio and Twilio ventured out along the Thames for an evening of dinner, drinks and views.
Your Hosts:
Stuart Dorman, Chief Innovation Officer, Sabio
Rob Scutchings, Chief Technology Officer, Sabio
Mike Odekerken – Team Lead DACH/UK&I/Nordics – Contact Center Sales at Twilio
Jason Flynn – Director EMEA Partners at Twilio
Managing customer engagement has never been more complex. Faced with challenges from customers, employees and technology, we’re seeing contact centres under more strain than ever. Digital channels and AI are seen as an answer to many of these challenges, but how we make the most out of this technology requires more than simply adding new channels.
Twilio and Sabio shared the latest CX trends and their approach to solve them and how to help you unlock the power of customer engagement.