IS AI & AUTOMATION WORKING FOR YOU?
If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your customer experience within AI, the Sabio AI Community Day is for you! You’ll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in your AI journey and learn how organisations solve these through innovative solutions and best practice.
The day will consist of informative sessions led by members of our AI team, real-time demos, and the chance to hear our clients’ success stories.
Register now to join us at the Sabio office in Manchester on Tuesday 8th July 2025.
11:00
Welcome and Keynote Address
AI in Contact Centres: Transforming Customer Experience
11:30
AI & Human seamless integration: Strategies and Best Practices
Discover effective methods for incorporating AI tools into existing workflows.
12:15
Client Story – Rentokil Initial
AI development in Genesys
12:45
AI-Driven Customer Engagement: Elevating Satisfaction and Loyalty
Learn how AI applications can personalise customer interactions and which metrics and KPIs can help measure AI’s impact on CX.
13:30
Lunch
14:30
Client Story
15:00
Responsible AI: Navigating Ethics and Compliance
Recognising the ethical implications of AI in customer interactions and strategies to maintain transparency and trust with customers.
15:45
The Road Ahead: Emerging AI Technologies and Innovations
Opportunities for innovation and staying ahead of industry trends.
16:30
Wrap Up
Summarising key takeaways from the sessions
17:00
Networking drinks
Let’s continue the conversation. Please join us downstairs for refreshments.
Alasdair Miller
Head of Development and R&D
Sabio
Kevin McGachy
Head of AI
Sabio
Klaus Failenschmid
Head of User Experience
Sabio
Phil Jordan
Head of APAC Professional Services
Sabio
Paula Hildreth
Client Success Manager
Sabio
Stuart Dorman
Chief Innovation Officer
Sabio
Kyle Barrett
Solutions Architect
Transcom
About Sabio Community Days
We’re bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.
