In this webinar, Sabio’s Jim Fleming and Scott Doherty join Dave Vernon to introduce the WFM AI Assistant – an AI-powered, platform‑agnostic assistant designed to transform real-time workforce management in contact centres.
If you’re responsible for intraday performance, this session shows how AI can help you move faster, see clearer, and intervene earlier – before small issues become missed SLAs.
What You’ll Learn
In this on-demand session, you’ll see:
- Real-time detection of intraday performance issues as they happen
- Instant visibility across volume, AHT, service level, shrinkage, adherence, and conformance
- Dynamic root-cause analysis to pinpoint why performance is drifting
- Live modelling of corrective actions, so you can course-correct before it’s too late
- How AI augments and accelerates the real-time analyst function rather than replacing it
See a Live Demo
Watch a live demonstration showing how:
- Natural language queries replace manual analysis
- Real-time modelling supports faster, better intraday decisions
- Planners and operations leaders can act earlier and with more confidence
Who Should Watch?
This webinar is ideal for:
- Workforce Management leaders and planners
- Real-time analysts and intraday teams
- Contact centre operations leaders
- Anyone looking to improve conformance, service level, and decision speed