ENGIE is a world leader in low-carbon energy and services. With 96,000 employees in 31 countries, its customers, partners and stakeholders are committed every day to accelerating the transition to a carbon-neutral world through more energy efficient and environmentally-friendly solutions.
ENGIE launched an invitation to tender for its contact centre solution in order to benefit from an innovative cloud product, which also had to be deployed within 12 months.
With 4,600 agents and 2,200 simultaneous connections managing 150 million voice minutes a year, this was a major challenge for the migration to the cloud.
On the advise of Sabio, and given Sabio’s nearly three decades of expertise with Genesys, ENGIE chose to implement Genesys Cloud.
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