Insurance Giant Targets Significant Savings Through Speech Analytics Project
BGL Group - a leading digital distributor of household financial products to more than eight million customers - engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.
In just six months since initial deployment the company has already identified a series of ‘quick wins’, and is on track to achieve further benefits in terms of operational savings, quality enhancements and performance improvements to be obtained within the first year.
