Google Cloud offers a suite of leading contact centre solutions, including best-in-class automation and AI tools. Dialogflow CX – part of Google Cloud’s Contact Center AI solution – helps to power effortless customer experiences along with unprecedented insight into conversational data and customer needs.
UNLOCKING BENEFITS WITH SABIO AND GOOGLE
Working with Sabio and Google Cloud’s Contact Center AI solution helps you to:
- Automate up to 40% of your interaction volumes with conversational AI
- Eliminate call transfers by combining customer identity with intent for pinpoint contact routing accuracy
- Equip your contact centre agents with new levels of assistance by augmenting their conversations with contextual AI support
KEY SABIO DIFFERENTIATORS FOR YOUR GOOGLE CLOUD PROJECT
Supported by an expert team of conversational designers and speech scientists, Sabio helps you to exploit the power of Google Cloud Contact Center AI to unlock optimal CX performance with the minimum of customer effort.
- Sabio’s conversational artists and speech scientists use proven methods and draw on deep expertise to make Google AI really fly
- Sabio’s Intent Capture and Analysis process helps you start small, understanding exactly where the value of Conversational AI lies for your business – reducing your risk and maximising return
- Sabio’s Speech Practice has been established for over 15 years, and is the team behind many of the contact centre sector’s most significant speech and conversational AI deployments