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Sabio Ltd

Google Cloud

BUILDING THE FUTURE OF COMMUNICATIONS

Sabio is recognised as Google Cloud’s leading contact centre specialist in Europe. We use Google’s innovative Contact Centre AI technology to help our clients automate voice interactions, eliminate call transfers and improve productivity by reducing call handling times. 
 
Google’s powerful Conversational AI technology lets you answer every call, message or chat session with a highly intelligent digital concierge. This immediately engages customers in a conversation to establish their identity and understand their intent – and then use this to identify the best way to solve their requirement. This could involve continuing with conversational AI, expediting to the right team member, or switching the customer to a more appropriate digital channel.  
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    Google Cloud offers a suite of leading contact centre solutions, including best-in-class automation and AI tools. Dialogflow CX – part of Google Cloud’s Contact Center AI solution – helps to power effortless customer experiences along with unprecedented insight into conversational data and customer needs.

    UNLOCKING BENEFITS WITH SABIO AND GOOGLE

    Working with Sabio and Google Cloud’s Contact Center AI solution helps you to: 

    • Automate up to 40% of your interaction volumes with conversational AI 
    • Eliminate call transfers by combining customer identity with intent for pinpoint contact routing accuracy 
    • Equip your contact centre agents with new levels of assistance by augmenting their conversations with contextual AI support

    KEY SABIO DIFFERENTIATORS FOR YOUR GOOGLE CLOUD PROJECT

    Supported by an expert team of conversational designers and speech scientists, Sabio helps you to exploit the power of Google Cloud Contact Center AI to unlock optimal CX performance with the minimum of customer effort.

    • Sabio’s conversational artists and speech scientists use proven methods and draw on deep expertise to make Google AI really fly 
    • Sabio’s Intent Capture and Analysis process helps you start small, understanding exactly where the value of Conversational AI lies for your business – reducing your risk and maximising return 
    • Sabio’s Speech Practice has been established for over 15 years, and is the team behind many of the contact centre sector’s most significant speech and conversational AI deployments

     

    Why Choose Sabio?

    Sabio Avaya support and maintenance provides;

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    Full Avaya Oceana Accreditation

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    The best support team and product specialists in the business

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    2019 Customer Satisfaction Score 4.7/5

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