Moneybarn Customer Experience feedback scores eclipse industry average

How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic.

The Challenge

As part of Moneybarn’s commitment to delivering excellent customer experience, the company was determined to gain a much more accurate understanding of its customer journey and how its CX processes could be improved.

The Solution

Moneybarn decided to deploy a customer feedback programme based around the Sabio Navigator Voice of the Customer solution.

The Results

Moneybarn outperforms both national and financial services CX benchmarks by 7%
Consistently high CX scores of over 90% despite pandemic challenges
Supports closed loop approach, helping agents to make the most of feedback received

Relevant solutions

Solution

Voice of the Customer

Outstanding CX starts with knowing what customers need and want, as well as their habits, preferences and aspirations. A Voice of the Customer solution gathers and analyses data from different touchpoints, so you can really understand your audience, and build a service they’ll keep coming back to.

Start your journey with Sabio

If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.

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Did you know?

Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.

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