Unlocking operational savings for DAS
DAS is the clear leader within the legal expenses insurance market, and has invested in a best practice Avaya contact infrastructure to help streamline its customer journey.
Building a platform for best practice customer service delivery.
DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, Workforce Management, Quality Monitoring and Proactive Contact.
- Successfully helped to build a powerful platform for customer contact and service delivery
- Refine and develop performance through Avaya Proactive Contact, Speech Analytics, Quality Monitoring and Workforce Management
- Increase in first call resolution and service levels
- Optimised programme leads with an improvement in scores