Corporate social responsibility

Sabio Group

Social Value

We want our people to feel excited about their workplace, to get a buzz from working at Sabio and to feel they’re achieving great things. We believe that, in order to deliver this, we have to think about our broader place in society and a purpose that goes beyond the day job.

For this reason, we’re committed to delivering social value that encompasses environmental, social and governance criteria and is as ambitious and principled as our employees. We are members of the Social Value Portal which allows us to measure, manage and report on our commitments and achievements in these domains.

We want to foster pride in our workplace and be the employer of choice for the very best talent out there. We’re an organisation that’s constantly growing and welcoming new people, our potential for making a positive contribution to society grows with us.

For us, social value is a core part of our guiding set of values and business growth strategy.

 

Environment

Our ambition is to be a leader in environmental sustainability in our sector. We are committed to producing an accurate baseline measure of our carbon footprint and finding ways to systematically reduce this across our business. We’re doing this through a Carbon Responsible assessment and agreement of a Sabio Group Environmental Sustainability Improvement Programme that includes objectives, targets and ongoing actions.
 
This will involve:
 
•    Travel impact analysis and reduction plans
•    Use of resources, energy and water consumption and emissions
•    Office, location and land management

 

Social

We have committed to a charities program that supports our employees’ individual efforts and passions through match funding and days out for volunteering but also solidifies our corporate commitment to giving back. Each year we choose a corporate charity that represents our people and their passions, as well as the business we are in. As our business grows, our commitment to giving grows with it.

Everyone is welcome at Sabio and we encourage people to be themselves because we believe a diverse workforce makes for a richer and more enjoyable environment as well as  making business sense for us as we deliver customer experiences for everyone. This is why we have a number of initiatives in place to ensure our recruitment processes are non-biased and blind and that we are actively supporting women to senior roles.

To look after the wellbeing of our employees we have partnered with Futureproof to provide mental health awareness and personal resilience training sessions. We believe in taking an active role in making our employees' lives better and giving them the tools to look after themselves and one another.

 

Governance

We hold ourselves accountable to the highest standards of integrity  in everything we do and through our open communication channels with our employees, clients, partners and investors we  ensure that all Sabio colleagues perform their roles to the very highest standards and understand their essential role in adhering to best practice business practice.

We will measure our impact on Social Value in partnership with the Social Value Portal and accredit the business via ISO certification.

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Sabio Group
Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.
Alison Hanson, Director of Contact Centre Strategy - HomeServe

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