Sustainability
Environmental Social Governance
We want our colleagues to feel proud of their workplace, proud of us living up to our commitments to society and to feel they’re achieving great things. We believe that to provide a workplace that people are proud to work in, we must think about our broader place in society and the impact we have on our environment.
For this reason, we have begun the thorough process of measuring, monitoring and improving our social and environmental impact and developing our governance. We are now members of the Social Value Portal to help us be accountable to our commitments and achievements in this.
We want to foster pride in our workplace and be the employer of choice for talented individuals in our industry regardless of race, ethnicity, age, religion, gender identity, sexual orientation or physical ability. We’re an organisation that’s constantly growing and welcoming new people, our potential for making a positive contribution to society grows with us.
Environment
Our ambition is to be a leader in environmental sustainability in our sector. We are committed to producing an accurate baseline measure of our carbon footprint and actively seeking ways to systematically reduce this across our business. We’re doing this through a Carbon Responsible assessment and agreement of a Sabio Group Environmental Sustainability Improvement Programme that focuses on objectives, targets, and ongoing actions.
This includes:
• Travel impact analysis and reduction plans
• Management of resources and emissions
• Assessment of offices, location and land management
At Sabio we’ve partnered with Ecologi, a platform focused on real climate action. They facilitate the funding of carbon offset projects and tree planting around the world, and their mission is to reduce 50% of global CO2 emissions by 2040.
We want to help make a difference. Click on the badge below to check out our growing forest.
At Sabio we’ve partnered with Ecologi, a platform focused on real climate action. They facilitate the funding of carbon offset projects and tree planting around the world, and their mission is to reduce 50% of global CO2 emissions by 2040.
We want to help make a difference. Click on the badge below to check out our growing forest.
Social
We are measuring our impact on Social Value in partnership with the Social Value Portal and we’re using this as a platform to focus our priorities on five different themes: employment, sustainable growth, local social value, environmental contributions, and innovation. We cover over 50 measures in the portal and want to use this data to improve our contributions to our local and global communities, for example, through actively encouraging our employees to use their volunteering days.
We are committed to fostering an inclusive and diverse culture that values many different perspectives, cultures and backgrounds. We want our colleagues to be themselves. We believe a diverse workforce makes for a richer and more enjoyable environment, therefore, we have several initiatives in place to ensure our recruitment processes are non-biased, and that we are educating our colleagues on topics such as this.
To look after the wellbeing of our employees we have partnered with Futureproof to provide mental health awareness and personal resilience training sessions. We believe in taking an active role in making our employees' lives better and giving them the tools to look after themselves and one another.
Governance
We hold ourselves accountable to the highest standards of integrity in everything we do. We continuously introduce and review our policies and procedures to foster an inclusive workplace.
Through our open communication channels with our employees, clients, partners, and investors, we ensure that all Sabio colleagues perform their roles to the very highest standards and understand their essential role in adhering to best practice business practice.
Latest news
26/07/2022Sabio Group publishes research that demonstrates the evolution of digital innovation in the contact centre
Read moreFive companies – HomeServe, Royal London, Advanced, Computacenter and Welsh Water - took part in the research.
Highlights include:
- Customer service is a priority for organisations deploying AI and other digital technologies
- 47% use or plan to use automated customer service agents using conversational AI platforms
- 41% use or plan to use AI systems in an automated sales process
- Agents and agent wellbeing should be front of mind when introducing digital innovation
11/07/2022Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition
Read more- The digital customer experience (CX) transformation specialist adds workplace mental health & wellbeing platform provider, People Matter, to the Group
- The acquisition adds data-led and science-based insights to Sabio’s agent wellbeing proposition, boosting its focus on improving mental health in the contact centre
- Contact centre agent attrition rates are becoming a huge issue for enterprises, averaging 20% across Europe and costing an average 500-seat centre £1m annually
05/07/2022Strong Investment in CX Sees Sabio Group Drive Record Growth
Read more05/07/2022
Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts, published today.
30/06/2022Sabio Group Features in Leading Business Transformation Report
Read more- Syndicated in The Times, the Raconteur report brings together insights from leading businesses at the forefront of organisational transformation
- Sabio’s CEO, Jonathan Gale, features in the report, taking a deeper look at the growth in customer interactions across an ever-increasing number of contact channels
- Controlling data will be key for businesses in providing end-to-end customer journeys
09/06/2022Sabio Group at the Forefront of Digital Transformation in Spain Following Success of Its CX Event, ‘Disrupt’
Read more- More than 500 delegates attended the conference, which was held at the La Casa de Lector, Matadero de Madrid
- Event highlighted the digital customer experience (CX) transformation successes of companies across Spain and internationally
- Dr. Mario Alonso Puig and Daniel Lacalle delivered fascinating keynote speeches, with Dr. Puig closing the event
- Disrupt was hosted by journalist and TV presenter, Angie Rigueiro
24/05/2022Sabio Group Unveils New White Paper on the Convergence of Customer Engagement Technologies
Read more- Newly released insight discusses how the Contact Centre, AI & Automation and Customer Relationship Management landscapes are overlapping
- Today’s CX teams can no longer afford to remain isolated in their contact centre, service desk or CRM camps
- Voice channel should be brought into any unified digital channel experience for ‘true, single view of a customer that supports every part of the customer journey’
- Sabio’s insight was brought into focus during its flagship CX event, Disrupt UK
17/05/2022Sabio Group Recognised Twice at Verint’s Partner Awards
Read more- Sabio secured ‘Partner Deal of the Year’ for its project with a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry
- The digital CX transformation specialist was also named ‘Support Partner of the Year’
- Summit was held in Mallorca, celebrating Verint’s partners across the EMEA region
11/05/2022Sabio Group Announces Celebrity Speakers and Presenter for its ‘Disrupt’ CX digital transformation event in Spain
Read more- Renowned physician, surgeon & specialist leadership, health and wellbeing speaker, Mario Alonso Puig, will close the one-day conference on Wednesday, June 8th
- Dr. Puig is joined by Daniel Lacalle, one of Spain’s most influential economists and professors as well as a leading author
- Journalist and TV presenter, Angie Rigueiro, will host the event, which is being held at La Casa de Lector, Matadero de Madrid
04/05/2022‘makepositive’, part of Sabio Group, extends Salesforce capabilities into Spain
Read more- Agreement strengthens ‘makepositive’ and Sabio’s Salesforce expertise across Iberia, specifically in Salesforce Service Cloud & Service Cloud Voice
- Sabio’s ‘makepositive’ - which has offices in London, Manchester and India - joins small group of technology vendors able to service the Spanish market with both CX and CRM expertise
- Further strengthens Sabio’s commitment to Salesforce following its recent acquisition of ‘makepositive’
31/03/2022Sabio Group Unveils ‘Sabio Console’ - it’s new AI-powered customer experience (CX) platform - at Disrupt UK
Read more- Sabio Console launched to simplify the management of customer interactions
- Integrates customer contact channels with leading conversational AI capability
- Console launched and demoed to delegates at Sabio’s ‘Disrupt’ UK event
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