Sustainability
Environmental Social Governance
We want our colleagues to feel proud of their workplace, proud of us living up to our commitments to society and to feel they’re achieving great things. We believe that to provide a workplace that people are proud to work in, we must think about our broader place in society and the impact we have on our environment.
For this reason, we have begun the thorough process of measuring, monitoring and improving our social and environmental impact and developing our governance. We are now members of the Social Value Portal to help us be accountable to our commitments and achievements in this.
We want to foster pride in our workplace and be the employer of choice for talented individuals in our industry regardless of race, ethnicity, age, religion, gender identity, sexual orientation or physical ability. We’re an organisation that’s constantly growing and welcoming new people, our potential for making a positive contribution to society grows with us.
Environment
Our ambition is to be a leader in environmental sustainability in our sector. We are committed to producing an accurate baseline measure of our carbon footprint and actively seeking ways to systematically reduce this across our business. We’re doing this through a Carbon Responsible assessment and agreement of a Sabio Group Environmental Sustainability Improvement Programme that focuses on objectives, targets, and ongoing actions.
This includes:
• Travel impact analysis and reduction plans
• Management of resources and emissions
• Assessment of offices, location and land management
At Sabio we’ve partnered with Ecologi, a platform focused on real climate action. They facilitate the funding of carbon offset projects and tree planting around the world, and their mission is to reduce 50% of global CO2 emissions by 2040.
We want to help make a difference. Click on the badge below to check out our growing forest.
At Sabio we’ve partnered with Ecologi, a platform focused on real climate action. They facilitate the funding of carbon offset projects and tree planting around the world, and their mission is to reduce 50% of global CO2 emissions by 2040.
We want to help make a difference. Click on the badge below to check out our growing forest.
Social
We are measuring our impact on Social Value in partnership with the Social Value Portal and we’re using this as a platform to focus our priorities on five different themes: employment, sustainable growth, local social value, environmental contributions, and innovation. We cover over 50 measures in the portal and want to use this data to improve our contributions to our local and global communities, for example, through actively encouraging our employees to use their volunteering days.
We are committed to fostering an inclusive and diverse culture that values many different perspectives, cultures and backgrounds. We want our colleagues to be themselves. We believe a diverse workforce makes for a richer and more enjoyable environment, therefore, we have several initiatives in place to ensure our recruitment processes are non-biased, and that we are educating our colleagues on topics such as this.
To look after the wellbeing of our employees we have partnered with Futureproof to provide mental health awareness and personal resilience training sessions. We believe in taking an active role in making our employees' lives better and giving them the tools to look after themselves and one another.
Governance
We hold ourselves accountable to the highest standards of integrity in everything we do. We continuously introduce and review our policies and procedures to foster an inclusive workplace.
Through our open communication channels with our employees, clients, partners, and investors, we ensure that all Sabio colleagues perform their roles to the very highest standards and understand their essential role in adhering to best practice business practice.
Latest news
- 11/01/2023
Sabio Group Expands into the Nordic Region & Strengthens Genesys Capability
Read more- Sabio has completed a ‘transfer of business’ from Sopra Steria Denmark A/S
- The agreement extends Sabio’s reach into Denmark, positioning it for growth across the Nordics including Norway, Sweden, Finland and Iceland
- Also strengthens Sabio’s capabilities and expertise regionally
- 15/12/2022
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign
Read more- Customer Service Advisors need powerful technology and solutions to deliver excellent customer experiences (CX)
- Many are still faced with working environments characterised by poor supporting tech, frustrating gaps in customer journeys & limited to no empowerment
- Sabio has launched a new campaign - ‘Empowering People to Deliver Excellent CX’ - encouraging Advisor autonomy & empowerment across the contact centre industry
- 07/12/2022
Sabio Group Strengthens Commitment to STEAM education & careers with Code Ninjas Sponsorship
Read more- Sabio funding two placements at Code Ninjas’ facility near Glasgow
- Strengthens Sabio’s commitment to science, technology, engineering, arts and mathematics (STEAM) initiatives
- Code Ninjas enables kids to learn how to code while building their own video games & gaining problem solving, critical thinking and STEAM skills
- 07/12/2022
Keynote Speakers Announced for Sabio Group’s flagship digital transformation event, Disrupt
Read more- Award-winning journalist, BBC presenter and multi-published author, Tim Harford OBE, will entertain delegates at Sabio’s UK event in February
- He is joined by Bruce Daisley, the former European boss of social media giant, Twitter, as additional keynote speaker on the day
- Disrupt ‘23 will take place at The Brewery, London on Tuesday, February 7th, in front of 750+ customer experience (CX) & digital transformation industry leaders
- 15/11/2022
Rentokil Initial Embarks on Global Digital CX Project with Sabio Group
Read more- Sabio supporting its phased Genesys Cloud CX™ customer experience solution roll-out
- Project involves more than 500 contact centre agents across 18 countries
- Sabio will also provide managed services support for all regions in multi-year agreement
- 03/11/2022
Sabio Group Publishes 2nd Edition of its Annual Index of Customer Experience in the Contact Centre
Read more- Sabio Incex analyses the needs and expectations of Spanish customers across several sectors
- 2,000 consumers were surveyed as part of the research across Banking, Insurance, Telecommunications, Utilities, Transport, Logistics, Hotels and Retail
Highlights of the 2022 research include:
- Poor customer service among the top reasons for customers abandoning a brand
- 52% of customers surveyed said they enjoyed engaging with an automated voice service
- Interaction with the contact centre rose 5%, with more than half enjoying a positive experience
- NPS and customer loyalty rise across the majority of industries
- 25/10/2022
Sabio Group’s ‘makepositive’ secures digital infrastructure builder CityFibre, on multi-year contract
Read more- CityFibre is the UK’s largest independent full fibre platform
- CityFibre has completed 25% of its 8 million home rollout and is building a new generation of full fibre infrastructure for the UK
- Sabio’s ‘makepositive’ to support CityFibre’s growth by implementing and maintaining Salesforce Marketing Cloud & ongoing CRM engagement expertise
- 10/10/2022
Sabio Group Secures Place on UK government’s G-Cloud framework
Read more- Sabio is named as a supplier on the 13th iteration of the national framework
- G-Cloud assists all public sector organisations – such as the NHS and local councils - when purchasing cloud-based computing services
- Sabio is now recognised as a Cloud Software and Cloud Support supplier to the UK public sector
- 03/10/2022
Sabio Group to support French mobility operator, Kisio, as it takes first steps on digital transformation journey
Read more- Kisio selects Genesys Cloud as its new telephony system across 15 sites in France
- The strategic project is the first step in Kisio’s digital transformation journey
- Sabio Group is providing technical implementation expertise and ongoing support and maintenance services
- 26/09/2022
Sabio Group and Contact Babel Launch UK CX Decision Makers’ Guide 22-23
Read more- The annual report studies the CX strategy, performance, operations and technology aspects of UK organisations
- 218 senior CX and customer contact professionals and 1000 UK consumers took part in the survey
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