Pluxee And Its Innovative Transformation

Overview

Pluxee, the global leader in employee benefits and engagement services, has emerged as an innovative force in the business landscape. Formerly known as Sodexo, the company became Pluxee in June 2023, marking a new beginning in its business trajectory.

The Challenge

Pluxee faced the challenge of adapting to a constantly evolving market where customer satisfaction is a priority. With the need to move away from traditional customer service systems, the company set out to improve efficiency and user experience.

The Solution

Pluxee’s decision to migrate to the cloud and adopt an omni-channel solution such as Genesys Cloud was critical for the business and marked an important milestone in its customer experience strategy.

The implementation of this tool offered a significant improvement in query speed and efficiency, essential elements in ensuring a positive user experience. In addition, the dependency on systems and the need to connect to multiple databases required an agile and robust solution.

The Results

Pluxee’s implementation of Genesys Cloud has generated a number of tangible benefits for the company. It now plans to expand to incorporate Speech Analytics, workforce planning and management and introduce further process automation, including linguistic layer enhancements and call type automation.