Staying ahead of the game with CX and AI in 2025
- 28th April 2025
- 12:00 - 15:45
- Copenhagen
ARE YOU LOOKING TO TRANSFORM CX IN YOUR CONTACT CENTRE?
If you are currently working on transformation programmes and are responsible for identifying improvements within the contact centre then this event is for you! You’ll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in your CX journey and learn how organisations solve these through innovative solutions and best practice.
Register now to join us in Copenhagen on Monday 28th April 2025.
12:00
Lunch
All
12:45
Welcome & Introductions
Nicolai Ginge & Sheldon White
13:00
State of CX/AI in 2025
AI in Contact Centres: Transforming Customer Experience
Stuart Dorman
13:30
CX Innovation in Scandinavia
Moving from the global view to the local reality, in this session Don will look at how businesses in Scandinavia are responding to and utilising cutting edge CX technology
Don Haddaway
14:00
Coffee Break
All
14:20
Level up your Experience Orchestration
In this session we explore how AI influences and enables Experience Orchestration and define the six levels of Experience Orchestration evolution..
Klaus Markussen & Jan Wärmlind
14:50
Client Story – Topdanmark
How moving to an all-in-one omnichannel platform has enabled Topdanmark to optimise and tightly manage the CX.
Patrick Nielsen
15:20
Q&A & Wrap Up
All
Stuart Dorman
CIO
Sabio
Patrick Nielsen
Director of Customer Service
Topdanmark
Don Haddaway
Senior CX Consultant & Innovator
Nicolai Ginge
Country Manager – Denmark
Sabio
Sheldon White
CX Executive
Sabio
Jan Wärmlind
Account Director
Genesys
Klaus Markussen
Senior Account Executive – Denmark
Genesys