Events

Staying ahead of the game with CX and AI in 2025

  • 28th April 2025
  • 12:00 - 15:45
  • Copenhagan
Featuring

ARE YOU LOOKING TO TRANSFORM CX IN YOUR CONTACT CENTRE?

If you are currently working on transformation programmes and are responsible for identifying improvements within the contact centre then this event is for you! You’ll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in your CX journey and learn how organisations solve these through innovative solutions and best practice.

Register now to join us in Copenhagen on Monday 28th April 2025. 

Agenda

Time

Details

Speaker

Time

12:00

Details

Lunch

Speaker

All


Time

12:45

Details

Welcome & Introductions

Speaker

Nicolai Ginge & Sheldon White


Time

13:00

Details

State of CX/AI 2025
AI in Contact Centres: Transforming Customer Experience

Speaker

Stuart Dorman


Time

13:30

Details

CX Innovation in Scandinavia

Moving from the global view to the local reality, in this session Don will look at how businesses in Scandinavia are responding to and utilising cutting edge CX technology

Speaker

Don Haddaway


Time

14:00

Details

Coffee Break

Speaker

All


Time

14:20

Details

Level up your Experience Orchestration

In this session we explore how AI influences and enables Experience Orchestration and define the six levels of Experience Orchestration evolution..

Speaker

Speaker to be confirmed


Time

14:50

Details

Client Story – Topdanmark
How moving to an all-in-one omnichannel platform has enabled Topdanmark to optimise and tightly manage the CX experience..

Speaker

Patrick Nielsen


Time

15:20

Details

Q&A & Wrap Up

Speaker

All


Speakers

Stuart Dorman

CIO
Sabio

Nicolai Ginge

Country Manager – Denmark
Sabio

Sheldon White

CX Executive
Sabio

Don Haddaway

Senior CX Consultant & Innovator

Patrick Nielsen

Director of Customer Service
Topdanmark