Events
The Forum – Resilience 2.0: In It Together – the power of community, identity and control
- 7th March 2023
- Setting the scene – Agent Experience (AX) in the contact centre today. The cost of poor agent mental health and the opportunity for change
- Resilience as a team sport – the importance of creating an environment where agents can be their best
- The power of data in creating this environment – and in driving a systematic approach to wellbeing