THE MUST-ATTEND DIGITAL TRANSFORMATION EVENT OF 2022.
Join us to discover how to unlock the potential of your people, technology and experience.
Digital and automation initiatives may transform contact centre efficiency, but they’re also fundamentally changing the nature of today’s contact centre advisor role. And with your people left handling only the most urgent, complex and emotional interactions, this workload is placing huge pressures on your contact centre teams.
It’s time to turn your technology focus inwards – backing your advisors with the same innovative solutions that you’re already using to support your customer journeys.
It’s never been more important for advisors to be equipped with the tools and services they need to deliver a faster, smarter and more personalised service. Your advisors need to be supported by a new generation of assistive, unified desktop that integrates telephony, digital channels and CRM data insights.