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The Future of Customer Experience and AI – What’s next?

We are at a tipping point in digital technology, from post pandemic to looking at the economic future, organisations are transforming their operations to drive unprecedented change in CX delivery.

Whilst the introduction of AI and automation has opened up huge opportunities, it has also resulted in significant challenges in expectation and support for contact centre advisors.

You're exclusively invited to join Sabio and Genesys for lunch as we discuss how to harness the power of the best in breed Genesys platform to solve all kinds of customer service challenges, including:

  • How to enhance the tools that our employees use to drive productivity, personalisation and performance
  • How the power of AI can deliver more proactive and personalised digital experiences
  • How to leverage your move to the cloud for innovation
Please note, capacity is limited. If you would like to extend an invite to a colleague, please get in touch with Emilie Daly - [email protected]




Amazing venue, great speakers and good topics covered. Weirdly didn't feel like I was being sold to which is such a difference for these types of events! I will definitely return.

— Disrupt 2022 Attendee | Close Brothers

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AGENDA

Time Speaker Details
12:30-12:45
 - Arrival: Directions to The Ivy are provided upon registration.
12:45-13:05
 Stuart Dorman, Chief Innovation Officer, Sabio Welcome: The Approach to the Second Wave of AI
13:05-13:25
 Steve Barratt, EMEA Digital Specialist, Genesys Spotlight: Delivering Personalised Experiences
13:25-13:45
 Laura Stevens, CCaas Product Manager, Awaze UK Success Story: Replacing Legacy Infrastructure & Putting People First  
13:45-14:45
 - Lunch Served: Please note any dietary requirements on the form above.
14:45-15:30
 Sabio 
 Close: Wrap up, final thoughts and networking
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Every year, Genesys delivers over 70 billion remarkable customer experiences for organisations in over 100 countries.

Using the power of the cloud and AI, Genesys technology connects every moment on the customer journey, across marketing, sales and service, on any channel.


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This event is free to attend for Sabio customers, partners and prospects

Sabio reserves the right to refuse and/or withdraw a delegate's registration for Disrupt at any time.

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