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Le mix gagnant : la technologie au service de l’humain, plutôt que la technologie ou l’humain

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Webinar – AFRC & Sabio The winning mix: technology serving people, rather than technology or people. Speakers: Patrick Le-Dû – […] 3 Dec 2020 11:00 to 12:00

Webinar – AFRC & Sabio The winning mix: technology serving people, rather than technology or people.

Speakers:

Patrick Le-Dû – Deputy CEO, Sabio
Anne-Christelle Vogler – Director of Customers and Operations, HomeServe

Host:

Eric Dadian – President of AFRC

Description:

“Customer satisfaction is the driver of a customer relationship activity, in particular in the field of Services.
To improve this satisfaction, the equation is increasingly complex with many channels, strong interactivity, a more informed customer and therefore more demanding. Delivering this omnichannel journey to make it as seamless as possible means above all working on the customer advisor’s experience. “

Program:

  • Technology and artificial intelligence are facilitators to help the advisor and simplify his interactions with clients.
  • Interlocution channels, human and automated (bot, client self-care), integrated into a single interface for the advisor (360 ° client vision, same work interface to better manage the interaction with his client).
  •  The equation becomes win-win: the advisor is satisfied and understands artificial intelligence as a facilitator at his service, the customer is satisfied on all channels with a high degree of consistency.

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