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With Insurance companies increasingly recognising CX as a competitive differentiator, there’s growing pressure for Sales & Marketing teams to transition from a price-led approach to more personalised insurance propositions for customers

In seizing this opportunity, insurance companies face a number of specific challenges:

  • Achieving sufficient differentiation to break out of price-competitive insurance sectors
  • Continued compliance pressures – both from an FCA and GDPR perspective
  • Potential of competitive disruption through increased use of digital technologies
  • Relative inflexibility due to ongoing reliance on legacy systems
  • Proliferation of customer channels – not all of which can be serviced profitably
  • Increased customer expectations and propensity to churn

Optimising the Insurance customer journey

Find out how some of the world’s leading insurance companies are working with Sabio to optimise customer experience and accelerate digital customer journeys.

Sabio helps Saga secure £1m+ saving through contact optimisation

A major Sabio intelligent call routing project has enabled Saga to unlock savings while streamlining its customer journeys.

LV= chooses Sabio to support its business-critical contact centre solutions

Sabio’s Support Centre works with LV= to ensure that its business-critical contact centre infrastructure performs optimally 24×7.

BGL Group engages Sabio for intelligent Virtual Assistant solution

Insurance firm BGL Group is working with Sabio to deploy Virtual Assistant technology to help simplify digital customer engagement.

With in-depth experience in delivering successful digital customer journey and insurance contact centre systems to many of the industry’s leading brands, Sabio is ideally placed to support Insurance providers in addressing these and other challenges. Key Sabio propositions here include:

  • Support for the design and delivery of Digital 1st CX solutions for the insurance sector
  • Proven expertise in delivering award-winning insurance contact centre systems
  • Customer Journey Mapping for insurance organisations
  • Solutions to bridge the gap between AI-enabled self-service and the contact centre
  • Conversational front-end for digital engagement, with embedded account authentication
  • Support for Robotic Process Automation, streamlining engagement and unlocking insurance back-office efficiencies
  • Comprehensive hosted omnichannel contact centre infrastructure solutions available via Sabio’s proven assured performance model
  • CX data insights support to anticipate evolving customer demands

Learn more

Find out more about Sabio’s comprehensive offering for the insurance sector, and our success in delivering both contact centre infrastructure and digital customer journey solutions. Contact us at [email protected]

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Contact us to find out how Sabio can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]