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Contact Centre Technology

What’s next for Avaya CS1000 customers?

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There has been some uncertainty around our legacy platforms for a couple of years now. Back in 2012 Avaya announced it would no longer develop the CS1000 platform after the release of 7.6 in March 2013.

Curious

This sparked a flurry of activity within the customer base. Some customers upgraded, some moved away and of course, most did absolutely nothing.

For example, many CS1000 customers use the Call Pilot application within their solutions. Avaya announced an end-of-sale notice for this solution last August, effective at the end of June this year. Mainly due to the fact that CallPilot runs on Microsoft Windows Server 2003, which Microsoft will end of life in July 2015. This could be a security risk as Microsoft typically doesn’t provide security patches beyond their end of support date.

Meridian 1 Launched! Gazza crying at the World Cup! The Gulf War, the first one! What do they have in common? Well, they were all in 1990. Believe it or not, there are still some NES customers out there with hardware that is that old.

Customers should now be looking to a solution that can remain present, is in support, can be virtualized and is flexible. Whilst still being able to deliver against today’s business challenges.

To support this modernization strategy Avaya has now made it even easier to plan a migration from CS1000. Working with a specialist AvayaConnect Platinum partner, like Sabio, customers now have a choice. Migrate their core NES infrastructures to Avaya Contact Centre Select on IP Office or the traditional migration path to Avaya Aura. Each route can effectively allow them to invest in business innovation for potentially less than they’re paying now.

Next week I’ll look in more detail at the options available to CS1000 customers. And how organisations can transition their CS1000 investment to IP Office by taking advantage of Avaya Contact Centre Select (ACCS), and identifying some of the advanced functionalities that become available with such a migration. In the meantime, if you’re still using the CS1000 platform and are unsure what to do next, then get in touch with Sabio at [email protected].

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