Seeing SpaceX launch a Tesla car towards Mars was pretty amazing. However, watching the Falcon Heavy rocket’s two side boosters perform a perfectly synchronised return to base was possibly even more impressive.
While Starman and his space Tesla – passed off as ‘just a bit of fun’ by Elon Musk – turned out to be one of history’s greatest marketing stunts, SpaceX’s simultaneous booster landing demonstrated just how much and how quickly the company has disrupted the space industry. Perhaps more significantly, it also made its concept of rocket reflight look almost easy!
SpaceX demonstrated that there really are no limits when smart technology is applied intelligently and with commitment. Certainly, that’s the case in the customer engagement arena, where we’re now seeing technologies that were cutting edge just a year ago now finding mainstream acceptance, whether that’s machine learning/AI techniques to profile customers and optimise voice interactions, or the latest omnichannel routing engine enabling a seamless transition from digital channels to live contact.
Perhaps we’re seeing a compression of the traditional Gartner Hype Cycle? Or maybe, like SpaceX, more and more organisations just want to make things happen much faster?
This week we’re focusing on the growth in voice-enabled businesses, looking forward to a world without smartphones, and examine how blockchain can help strengthen the customer experience.
- Dismiss voice-enabled businesses at your peril – With Google saying that over 20% of its Android searches are now via voice, businesses need to have a business model for voice in place
- For Generation Alpha, AI and the Internet will be indistinguishable – Forget Millennials, according to Inc. magazine Generation Alpha – those born after 2010 – will probably exist in a smartphone-free world
- Enabling smarter customers with BlockchainEnabling smarter customers with Blockchain – Insight into how blockchain technology – and specifically its concept of digital ledgers – can be used to empower customer engagement
White Paper: CX Realities 2020 – The story of COVID-19 and how customer service responded
This report looks at the impact of COVID-19 on how we behave as organisations, employees and consumers.
White Paper: Transitioning to AI-enabled customer journeys
How Big Data, Machine Learning and AI are combining to create the smart CX data platforms essential for customer journey success.
Case Study: Dynamic Singapore communications company drives 50% reduction in email traffic following deployment of flexAnswer chatbot solution
M1 was keen to extend its digital service offering with a virtual assistant chatbot solution to provide its customers with a high quality, conversational interface to help simplify online customer journeys.
Case Study: How Addison Lee Group applied Sabio’s Voice of the Customer solution to grow CSAT and NPS
Competing in a market transformed by the order-by-app revolution, Addison Lee Group has invested significantly in modernising and digitising its customer engagement model.
Case Study: LV= Fully optimised Workforce Management solution unlocks 30% planning efficiencies
The LV= GI vision is to be Britain’s Best Loved, so providing award-winning service to its five million plus customers is critical to achieving the company goal.
Case Study: How Sabio Helped HomeServe to take Speech Analytics to the Next Level
Combining Speech Analytics with effective stakeholder engagement and business improvement has unlocked significant benefits for HomeServe.
Case Study: Supporting the Singapore Government’s Smart Nation initiative, Sabio enables digital Ask Jamie
GovTech had been exploring the use of Virtual Assistants and Artificial Intelligence technology to help Singapore’s citizens and businesses navigate online government services and improve service delivery.
White Paper: The guide to improving your contact centre Net Promoter Score
Research showed us that top performing companies with the highest NPS scores all understand the links between Operational, employee and customer insight.
Video: Highlights – Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Brochure: SuperChannel – Digital Content Sharing
Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email, or through other channels
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.