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Customer Experience

European Contact Centre & Customer Service Awards | 2016


Sabio are proud to be in partnership with the Call Centre Management Association (CCMA) presenting this year's edition of the European Contact Centre & Customer Service Awards (ECCCSA's).21 Nov 2016

European Contact Centre and Customer Service Awards logo - pink and white text over dark background

The longest established Contact Centre Awards for Europe uses a robust judging process overseen by an unrivalled panel of industry experts to recognise and develop exceptional talent.

This year the Awards Gala dinner will be held at the Hilton Park Lane Hotel, London on Monday 21st November 2016.

For more information, visit the ECCCSA’s official website.


Award Categories

Innovation, Technology & Effectiveness Awards

  • Best Application of Technology
  • Best Multi-channel Customer Service
  • Innovation in Customer Service
  • Best Deployment of Customer Insight
  • Innovation in Digital Transformation
  • Most Effective Improvement strategy
  • Best Social Media in Customer Service
  • Most Effective Learning and Development Programme

Customer Service Team Awards

  • Best Customer Service Team of the Year
  • Operational Support Team
  • Best Complaints Management Team
  • Best Quality Team
  • Best Resource Planning Team

Contact Centre Awards

  • Small Contact Centre of the Year
  • Medium Contact Centre of the Year
  • Large Contact Centre of the Year
  • Outsourcing Partnership of the Year
  • Employer of the Year – Great Place to Work


Related resources

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