LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.
In this video case study, Phil Coole, Senior Operational Planning Manager at LV= discusses how working with Sabio to implement Workforce Management has helped to meet customer demands and create an effective engagement proposition for their employees.
Read more, request the LV= Case Study.
Case Study: HomeServe – Speech Analytics Business Improvements Story
In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.