Channel Deflection
Let Your CX Work Smarter, Not Harder
Channel Deflection uses AI to guide customer enquiries to the right place—fast. By resolving issues in lower-cost channels before involving an agent, it saves time, reduces costs, and ensures a smoother experience for your customers.
Ready to maximise your CX efficiency? Talk to Sabio today
What Is Channel Deflection?
Channel Deflection leverages AI to route customer queries to self-service or automated solutions, like chatbots or FAQs, before escalating to a human agent. This approach not only cuts costs but also reduces wait times, improves customer satisfaction, and ensures that agents can focus on handling more complex issues.
Up to 30% reduction in call centre volume
by deflecting enquiries to digital self-service.
20% improvement in first-contact resolution
when customers are routed to the right channel.
Significant cost savings
by resolving queries in lower-cost channels like chat or email.
Channel Deflection optimises your existing CX immediately.
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