Amazon Connect
Amazon Connect can Take Your CX to the Next Level
Amazon Connect is a cloud-based contact centre built by Amazon for Amazon. It manages the “heavy lifting” of customer service, intelligently routing calls, automating simple queries, and integrating smoothly with your systems.
According to a Forrester study, organisations using Amazon Connect have achieved a 241% return on investment (ROI) and a payback period of less than a year.
As an Amazon Certified Specialist and Service Provider Partner, Sabio can help you get the most from it.
Bring Amazon Connect and Salesforce Together
If you use Salesforce, Sabio makes it easy to link it with Amazon Connect. We’ll ensure the two work smoothly together, so your teams have the information they need, when they need it.
Use AI to Save Time
Amazon Connect’s Alexa-powered AI understands customer intent. Sabio helps you set it up to automate repetitive tasks, so your team spends less time on routine queries and more on what matters.
Make Data Useful
Amazon Connect generates a huge amount of data from customer interactions. Sabio turns that data into insights you can use to improve conversations, cut down repeat calls and save time.
Help Your Teams Succeed
Contact centres are people-heavy. Amazon Connect, when properly deployed, can help you get the best out of your team by providing tools and insights to support them — and make sure they’re not wasting time on the wrong things. For example, VoiceAbility, a voice and rights charity and one of the largest providers of independent advocacy and involvement services across the UK, now benefit from an enhanced digital telephony experience that is natively rooted in Salesforce, supercharged by the robust capabilities of Amazon Connect. [2].
Try Amazon Connect with Sabio’s Kickstarter
Not sure if Amazon Connect is right for you? Our Kickstarter programme shows you exactly how it fits your business. In just four weeks, we’ll build a small-scale version of your contact centre and test it with real calls.
Build a Model Office:
A basic Amazon Connect setup tailored to your needs.
Handle Real Calls:
Test with a small percentage of live traffic.
Deploy a Simple Bot:
Use AI to gather basic data from customers.
Share Insights with Teams:
Pass real-time data to agents.
Analyse Conversations:
Identify trends in customer calls.
Plan Next Steps:
Use findings to improve CX and reduce friction.