Microsoft
Microsoft: Transforming Contact Centres Into Strategic CX Assets
Microsoft equips businesses with powerful tools to revolutionise customer experiences and drive operational efficiencies.
For example, Allianz Direct deployed a disruptive CX solution powered by Microsoft Azure, delivering contact centre innovation at revolutionary pace. Within months, Allianz Direct secured a significant improvement in First Contact Resolution – from 2.2 times per topic down to just 1.2/1.3 – while winning the ‘Most Effective Business Transformation Programme in Customer Service’ at the ECCCSA awards.
Strategic CX Transformation
Microsoft provides robust cloud-based platforms for contact centres. Sabio leverages its two decades of expertise to optimise these technologies, helping you transform customer interactions from cost centres into strategic assets.
Omnichannel Excellence
Microsoft's suite of communication tools enables seamless customer journeys. Sabio integrates these capabilities across channels, ensuring consistent experiences whether customers connect via voice, chat, or social media.
CRM Convergence
Microsoft Dynamics offers powerful customer relationship management. Sabio specialises in convergence strategies that connect your contact centre with CRM data, providing agents with real-time insights for personalised service.
AI-Powered Automation
Harness Microsoft's advanced AI capabilities to streamline routine tasks. As a Microsoft CX expert services partner, Sabio designs intelligent automation solutions that enhance efficiency while freeing your team to handle complex customer needs.
What Sabio and Microsoft Can Do For Your Business
Whether you're looking to enhance agent wellbeing through innovative workforce management tools or streamline workflows with advanced automation, Sabio delivers tailored Microsoft solutions aligned with your unique business goals.
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